CodyTalks at the...
140 conference smalltown 2011

"We Teach Them to Drive"

Read more
CodyTalks Public Speaking

CodyTalks Radio Show
Sundays at 7a.m. CST - Wednesdays at 10:30a.m. CST

Hot topics going on in your area

Read more
CodyTalks Radio Show

CodyTalks at the...
140 conference NYC 2011

"How the Internet is like a Small Town"
...Twitter is coffee shop of the world... the whole world can now know about the good or bad thing you did just like it's always happened at the small town coffee shop.

Read more
CodyTalks Public Speaking

Taking clients from competitors.

We have a blog at work. (LINK)

I really felt this post has more to do with business in general than any specific to LogicMaze so I decided to put it here.

Lately ( last several months) we have received quite a few calls from folks looking to switch web site/hosting providers and move away from one specific competitor of ours. I have some idea of why they are unhappy with the competitor but it is irrelevant to the post. They were unhappy and in some way or another LogicMaze came up and they gave us a call and we turned them into good accounts for us.

Ok the meat of the post:

The competitor is handling the whole thing like a 3 year old child.
They refuse to even meet commitments they are obligated to. They make claims against our capabilities and try to take a "techie" approach to scaring the customer into staying with them.

Now, we have lost customers before, some because of mistakes we made and some because the couldn't possibly be pleased and will never be happy. We have in every instance gone above and beyond our obligations and in more than 50% of the instances (3 out 5, in 9 years of business) they have come back to us when they realized we ran a pretty good shop.

Why would grown adults act like idiots and make paying customers never want to deal with them again.

It's bad business, it's a business decision made with emotions and not thought through.

It's no different than telling an employee that gives you notice to try something else that they can never come back.
Burning bridges in business needs to be a very seldom used and very well calculated practice.

No comments:

Post a Comment

I love the discussion in the comments.. so... GO FOR IT!

Other CodyTalks posts you may like